The customer has the right to withdraw from a contract within 14 days, without any reasons and without any penalty, in accordance with the article 57 D.lgs 206/2005. The withdrawal period begins from the date of the products receipt.
The right of withdrawal does not apply to "made-to-measure" products unless they present defects or do not conform to the measures requested.
In case of multiple purchases in one single order but separately delivered, the period of 14 days starts from the reception of the last product.
To exercise the right of withdrawal, it is necessary to notify Graffeo Ties, Strada Statale 113 Km. 326, 100 n°47 91011 Alcamo (TP) ITALIA, with an informal mail to firstname.lastname@example.org.
Following the withdrawal of the contract, Graffeo Ties will refund all the payment made without any undue delay and, in any case, never after the 14 days after Graffeo Ties receives the notification of the withdrawal decision.
All the Refunds will be made using the same payment method used by the customers during the purchase, unless otherwise established.
The customer must return or deliver back the products without any undue delay within the 14 days from the day he has sent the notification of the withdrawal from the contract.
We inform our customers that eventual customs duties or import taxes are at the expenses of customers. The related amount must be paid to the courier following the methods and conditions indicated by the courier himself.
In case of customs duties or taxes detected the package will not be accepted or rejected with those costs charged at the expenses of customers.
The products must be returned:
- Properly packed in their original packaging, not damaged, ruined or dirty and completed of all the accessories, instructions and documents;
- Completed of the attached shipment documentation (present in the original package), in order to allow us to track the customer (Order number, name, surname and address);
- without evident sign of use, except for those associated with a normal test of the item.
Where the returned product does not comply the rules above the withdrawal will not be effective.
SS 113 Km 326,100
91011 Alcamo TP
Within 7 working days from the receipt of the goods, the amount will be re-credited with the same payment method used during the purchase if possible (Credit Card used on the website or Paypal).