Refund Policy

The customer has the right to withdraw from a contract within 30 days, without any reasons and without any penalty, in accordance with the article 57 D.lgs 206/2005. The withdrawal period begins from the date of the products receipt.

The right of withdrawal does not apply in the following cases:

  • to "custom-made" products unless they do not present defects or differ from the required measurements by more than 1cm.
  • to small contracts negotiated away from commercial premises (article 47, paragraph 2, Consumer Code). For the purposes of qualifying as a "small contract", the limit established by national legislation is 50 euros, in accordance with the provisions of EU legislation.

In case of multiple purchases in one single order but separately delivered, the period of 30 days starts from the reception of the last product.

To exercise the right of withdrawal, it is necessary to notify Graffeo Ties, Strada Statale 113 Km. 326, 100 n°47 91011 Alcamo (TP) ITALY, with an informal mail to

Following the withdrawal of the contract, Graffeo Ties will refund all the payment made without any undue delay and, in any case, never after the 30 days after Graffeo Ties receives the notification of the withdrawal decision.

All the Refunds will be made using the same payment method used by the customers during the purchase, unless otherwise established.

The customer must return or deliver back the products without any undue delay within the 30 days from the day he has sent the notification of the withdrawal from the contract.

We inform our customers that eventual customs duties or import taxes are at the expenses of customers. The related amount must be paid to the courier following the methods and conditions indicated by the courier himself.

In case of customs duties or taxes detected the package will not be accepted or rejected with those costs charged at the expenses of customers.(stuck in customs or sent back with any additional costs always borne by the sender).

The Products must be returned:

  • properly packed in their original packaging, undamaged, damaged or soiled and equipped with all accessories, instructions for use and documentation;
  • with the transport document (present in the original packaging), so as to allow Graffeo Cravatte to identify the customer (Order number, name, surname and address);
  • without evident signs of use, if not those compatible with carrying out a normal test of the article (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as to do not allow resale).

If the returned product does not comply the rules above the withdrawal will not be effective.

SS 113 Km 326,100
91011 Alcamo TP

Within 7 working days from the receipt of the goods, the amount will be re-credited with the same payment method used during the purchase if possible (Credit Card used on the website or Paypal).