Refund Policy

The customer has the right to withdraw from the contract, without indicating the reasons, within 14 days, without any penalty, in accordance with the legal provisions in force, pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

The right of withdrawal does not apply in the following cases:

  • to "custom-made" products unless they do not present defects or differ from the required measurements. All errors beyond one centimeter will be considered a different measurement.
  • to small-scale contracts negotiated away from business premises (article 47, paragraph 2, Consumer Code). For the purposes of qualifying as a "small contract", the limit established by national legislation is 50 euros, in accordance with the provisions of EU legislation.

In the event of multiple purchases made by the buyer with a single order and delivered separately, the 14-day term starts from the date of receipt of the last product.

To exercise the right of withdrawal, it is necessary to inform Graffeo Cravatte , Strada Statale 113 Km. 326, 100 n°47 91011 Alcamo (TP) ITALY, of the decision to withdraw from this contract through any explicit declaration to a

Following the withdrawal from this contract, Graffeo Cravatte will refund all payments made by the buyer without undue delay and in any case no later than 14 days from the day on which  Graffeo Cravatte  is informed by the customer of the decision to exercise the right of withdrawal.

These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise established.

The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract.

The Products must be returned:

  • correctly packed in their original packaging, not ruined, damaged or soiled and equipped with all possible accessories, instructions for use and documentation;
  • equipped with the transport document (present in the original packaging), in order to allow Graffeo Cravatte to identify the customer (Order number, name, surname and address);
  • without evident signs of use, if not those compatible with carrying out a normal test of the article (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as to not allow resale).

If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.

SS 113 Km 326,100 
91011 Alcamo TP 

Within 7 working days of receipt of the goods, the amount will be credited back with the same payment method used at the time of purchase, if possible (Credit Card on the website, PayPal).