Refund policy

The customer has the right to withdraw from the contract, without indicating the reasons, within 14 days, without any penalty, in accordance with the legal provisions in force, pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day term starts from the date of receipt of the last product.

To exercise the right of withdrawal, it is necessary to inform Graffeo Cravatte, Strada Statale 113 Km. 326, 100 n ° 47 91011 Alcamo (TP) ITALY, of the decision to withdraw from this contract through any explicit declaration to

Following the withdrawal from this contract, Graffeo Cravatte will reimburse all payments made by the buyer without undue delay and in any case no later than 14 days, from the day on which Graffeo Cravatte is informed by the customer of the decision of the right of withdrawal.

These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed.

The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract.

The Products be returned:

- correctly packaged in their original packaging, not damaged, damaged or soiled and equipped with any accessories, instructions for use and documentation;

- equipped with the transport document (present in the original packaging), in order to allow Graffeo Cravatte to identify the customer (Order number, name, surname and address);

- without evidence signs of use, other than those compatible with carrying out a normal test of the item (not bear traces of prolonged use or in any case exceeding the time necessary for a test and not being in such a state as not to allow resale ).

If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.


SS 113 Km 326,100

91011 Alcamo TP


Within 7 working days of receipt of the goods, the amount will be re-credited with the same payment method used at the time of purchase if possible (Credit card on the website, PayPal).